Refund Policy

1. Automatic Credit Returns for Failed Generations

If a generation fails for technical reasons attributable to the Service — including a model-provider error, a processing timeout, an internal failure, or a safety rejection occurring after a credit was consumed — the consumed credit is returned to your balance automatically. No request is required. If you believe an automatic return did not occur, contact us at info@animemories.com with the approximate time of the generation and we will investigate.

2. Creative Results

Generated Videos are produced by artificial-intelligence models, and outputs are inherently variable. A generation that completes successfully consumes real processing capacity, and dissatisfaction with the creative or aesthetic character of a completed Generated Video does not, by itself, entitle you to a refund or credit return.

If a completed result exhibits a genuine defect — for example, severe corruption, a blank or truncated file, or an output plainly unrelated to your upload — contact us within fourteen (14) days and we will, at our reasonable discretion, re-run the generation or return the credit.

3. Credit Packs

One-time credit packs may be refunded in full within fourteen (14) days of purchase provided no credits from the pack have been used. Partially used packs are not refundable except as required by law or as provided in Sections 1 and 2. Credits have no cash value and are not transferable.

4. Subscriptions

You may cancel a subscription at any time from your account settings. Cancellation stops future renewals; your plan remains active until the end of the current paid billing period, and unused allowance from that period is not refunded on a pro-rata basis except where required by law.

If we materially reduce the features of a paid plan during your billing period, you may contact us for a pro-rata refund of the affected period.

5. Statutory Withdrawal Rights (EEA/UK Consumers)

If you are a consumer in the European Economic Area or the United Kingdom, you generally have a fourteen (14) day right of withdrawal for online purchases. For digital services, by purchasing credits or a subscription and beginning to use them, you request immediate performance and acknowledge that: (a) for credits actually consumed, you lose the right of withdrawal with respect to the consumed portion once a generation has been delivered; and (b) for the unused remainder, your withdrawal right within the fourteen-day period is unaffected. Your statutory rights regarding non-conforming digital content remain unaffected.

6. Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your card issuer — most billing issues are resolved within one business day. We reserve the right to suspend accounts with pending chargebacks of undisputed, validly incurred charges while the matter is investigated.

7. How to Request a Refund

Email info@animemories.com from the address associated with your account, including the purchase date and, where relevant, the affected generation. Approved refunds are issued to the original payment method and typically appear within five (5) to ten (10) business days, depending on your bank.